Delayed baggage

We realise it’s not a welcome surprise to find out on arrival that your bag is missing from the baggage belt. Let us tell you what you can do to solve it.

Report delayed baggage

Can’t find your bag after arriving? Always report this online within 48 hours after your arrival. You can also declare delayed baggage at the baggage desk before leaving the airport. After creating a report, you’ll always receive a so-called Property Irregularity Report (PIR) with a file reference number. With this number, you can keep track of the status of your declaration. 

Once your delayed baggage has arrived at Schiphol, the delivery service will contact you. After receiving your confirmation regarding the scheduled delivery time, the baggage will be delivered.

Reporting delayed baggage at the airport

Note that you currently cannot report your missing baggage online if you’re arriving at: Aberdeen, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Humberside, Inverness, Leeds Bradford, London City, London Heathrow, Manchester, Newcastle, Norwich, Southampton or Teesside.

If you’re arriving at 1 of these destinations, please go to the baggage desk at the airport to report your missing bag. Fortunately, in 90% of the cases, we’re able to locate your baggage within 3 days!

Tracking delayed baggage

Already reported your delayed baggage? Starting from 24 hours after your declaration, you can check the status in the baggage tracking system using your last name and the file reference number.

Are you staying at multiple destinations during your trip? You can change your temporary address in the baggage tracking system.

In the rare case we haven’t located your bag within 21 days, please contact the KLM Customer Contact Centre. We’ll discuss the next steps with you, such as submitting a claim.

Frequently asked questions

How can I report my delayed baggage?

In almost all cases (except the UK), you can report your delayed baggage online within 48 hours of arrival. Please have your booking code at hand. When filling in the form, you will read how to proceed next.

Report delayed baggage

If this report does not work online, you can also go to the counter in the baggage hall upon arrival at the airport or call the KLM Customer Contact Centre.

Where can I find information about the status of my baggage?

You can find the status of your baggage via our online tracking information. Please have the reference number and the last name you used during the registration of your delayed baggage at hand.

Check status of delayed baggage

Do I get compensation for buying clothes at my destination?

In case the delivery of your baggage is delayed, reasonable expenses for necessary so-called first needs will be reimbursed. Please keep the purchase receipts.

Learn more about compensation

I am almost returning home again. Can you send my baggage to my home address instead of the holiday address I gave earlier?

Yes, you can change the delivery address online. Please have the reference number and the last name you used during the registration of your delayed baggage at hand. To ensure the correct information is used to deliver your baggage, we kindly ask you to notify us as quickly as possible.

Check delivery address

Can I pick up my baggage?

When you reported your delayed baggage, you could choose multiple options for returning. If you have selected ‘airport pick-up’ and received a message that the baggage has arrived, you can come to the airport to pick it up. Unfortunately, getting to the airport before receiving this message is not helpful.

Can I come to the airport if my tracking device shows my baggage is there?

Although your baggage is equipped with a tracking device, such as AirTag or SmartTag, we kindly ask you not to come to the airport.

The tracking device may provide information about your baggage's whereabouts but is not linked to our systems. Due to internal processes and customs procedures, it may take some time before your baggage becomes available for delivery or pickup, depending on the airport's options.

Rest assured, you will receive a notification when your baggage is ready for pickup or delivery. Please don't forget to activate the lost mode on your tracking device and update your contact details. This will help us to reach you quickly if necessary.

I tried to report my delayed baggage online, but I did not succeed. What should I do now?

If this report does not work online, you can also go to the counter in the baggage hall upon arrival at the airport or contact the KLM Customer Contact Centre.

Contact us