Special Conditions

When booking a flight with KLM, you agree to our General Conditions of Carriage for both you and your baggage. Make sure to read these additional conditions as well.

Special Conditions form part of the General Conditions of Carriage. Special Conditions contain the applicable rules that arise from local laws and regulations and that apply specifically in a particular country or region. Special Conditions may therefore deviate from the General Conditions of Carriage. You are expected to always read both the General Conditions of Carriage and the applicable Special Conditions of the country or region where you book your ticket.

Read the full General Conditions of Carriage

Online booking

You can book flights for a maximum of 9 passengers (adults and children) per booking. Each adult may accompany an infant traveling on their lap.

Your booking is confirmed when you receive a booking reference. A confirmation e-mail containing all of the details of your booking will also be sent to the e-mail address you provided.

Keep in mind that, in accordance with the provisions of the EU regulation, the customer's right to withdrawal does not apply to airline tickets.


Fares quoted include all taxes, except where taxes are collected locally at the airport. Fares are only guaranteed when you have a booking reference.

Online payment

To pay online, you need a debit or credit card. The payment will be debited immediately from the card by KLM. In some countries, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods.

Payment is fully secured by encryption conforming to the highest industry standards.

Special conditions for the Italy website

For tickets bought in Italy or on the Italy website the following articles applies in addition to article 3.4 of our General Conditions of Carriage:

3.4 (d)

In exception to Article 3.4 (b), the following applies to Passengers who purchased a KLM ticket in Italy through www.klm.it, KLM ticket offices, travel agencies or the KLM Customer Contact Centre. The Passenger is not required to pay an extra fixed fee at the check-in moment. In the event the Passenger, for whatever reason, cannot use the ticket for his/her flight, and will still use the ticket for further legs (or in case of multi-leg tickets, for the inbound legs), the Passenger must notify KLM within 24 hours from the start of the first leg of the unused outbound flight. If the departure time of the return flight is within 24 hours of the unused outbound flight, the Passenger must notify KLM at least 2 hours before the departure of the return flight. In either case, the passenger must notify KLM by calling 02 3859 4998. In the absence of such communication, the Passenger will be treated in conformity with Article 3.4 (b).