Avvisi di viaggio e disservizi

Ha la possibilità di ricevere costanti aggiornamenti sugli avvisi di viaggio e sui disservizi. Vuole cambiare o cancellare il suo volo, richiedere un rimborso o segnalare bagagli in ritardo? La invitiamo a consultare le nostre opzioni self-service.

Latest alerts and rebooking policies

Last updated on Friday 28 November 2025, 23:30 (Amsterdam time).

Aprire tutti

Due to bad weather conditions in the East Coast of the United States from Saturday 29 November 2025 to Sunday 30 November 2025, some our flights to, from or via the airports listed below may be disrupted. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via the below-listed destinations between Saturday 29 November 2025 and Sunday 30 November 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Friday 28 November 2025.

  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Bismark, ND (BIS)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago, IL (MDW)
  • Chicago, IL (ORD)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Minneapolis, MN (MSP)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Syracuse, NY (SYR)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
  • Williston, ND (XWA)

Does your original flight depart between Saturday 29 November 2025 and Sunday 30 November 2025 to, from or via any of the above-listed destinations. Then your new departure date should be before or on Wednesday 03 December 2025. You can rebook your flight at the latest on Wednesday 03 December 2025. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Wednesday 03 December 2025.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Due to infrastructure issues because of Hurricane Melissa in Montego Bay, Jamaica, from Saturday 25 October 2025 to Saturday 31 January 2026, some of our flights to, from or via Montego Bay, Jamaica (MBJ) are disrupted. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via Montego Bay, Jamaica from Saturday 25 October 2025 to Saturday 31 January 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 10 November 2025.

Does your original flight depart from Saturday 25 October 2025 to Saturday 31 January 2026 to, from or via Montego Bay, Jamaica, then your new departure date should be on or before Saturday 7 February 2026. You can rebook your flight at the latest on Saturday 7 February 2026. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Saturday 7 February 2026.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Opzioni self-service

Se il suo volo è interessato da un disservizio, la informeremo via e-mail o messaggio di testo e, se necessario, effettueremo automaticamente una riprenotazione. Vuole modificare i dettagli del viaggio o richiedere un rimborso? La invitiamo a consultare le nostre opzioni self-service.

Cambio del volo

In caso di disservizi, può modificare facilmente la data del viaggio, gli orari di partenza o la destinazione.

Cancellazione del volo

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Informazioni di viaggio

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